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Job code: lhw-e0-85757013

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  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
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CATER, DINING & EVENT SVCS CRDRequisition # 72145Position BasicsWorking TitleBANQUET SUPERVISORAdvertising Ends on:Monday, March 26th, 2018Advertising Started on:Thursday, January 4th, 2018Organization:Student LifeDepartment:Banquets and CateringSalarySalary:$37,313.00 to CommensuratePay Grade:3AJob DetailsPercent Time:100%Type of PositionRegular: A position which is considered essential for the effective long-term operation of the university. Persons appointed to this position will receive the privileges and benefits associated with regular employment status.Duties:Position Specific Summary:Primary responsibility for management and execution of catering and banquet events for University Catering at the University of Iowa. Position oversees all facets of catering activities including event set-up, hiring, scheduling and training of part-time, student staff. Hours will vary based upon business needs and frequent evening and weekend work hours are required.Key Areas of ResponsibilityOn-Site Services and ManagementServe as liaison between University Catering and other departments or individuals, as required, to ensure all service requirement and expectations are met.Greets customers and clients and ensures outstanding customer service; provides oversight for meal service, events and functions.Ensure service is timely, professional, and courteous.Determine staffing, assignments and schedules, while meeting and maintaining University Catering labor costs.Coordinate event requirements with kitchen, service staff, catering sales staff and operations staff.Anticipate guest needs and monitor the guest experience. Respond immediately to customer questions, comments or concerns, resolving issues in a professional and discreet manner.Ensure guest satisfaction with food and service.Learn and practice buffet, plated and reception style meal services to University Catering standards.Inventory ControlMaintain and oversee appropriate inventory levels. Determine quantity of miscellaneous food, beverages, and supplies needed for service. Set par inventory for food, beverages, and supplies. Order inventory from approved providers. Oversee acquisitions of prescribed inventory, reconciling any discrepancies, assure proper rotation of inventory.Estimate, requisition, and order food, alcoholic beverages, non-alcoholic beverages and other dry goods required for assigned functions and events.Ensure proper use of equipment reporting problems or malfunctions as necessary.Maintain monthly inventory counts and reports.Financial ResponsibilityMonitor cash register operations to ensure accuracy of all cash and charge transactions, including maintaining required cash handling procedures.Process and secure all University and public forms of payment, ensuring all accounts are properly billed for area of assignment.Assist in administrative functions associated with the timekeeping system and payroll for assigned staff.Leadership/ManagementDevelop and maintain effective working relationships with all catering clients, maintaining a high visibility at all assigned events and functions.Provide direction, assignments, feedback, coaching and counseling to ensure outcomes are achieved. Perform human resource functions to include hiring, scheduling, training, and conducting performance reviews for assigned staff and taking disciplinary action as required.Maintains operations by preparing policies and standard operating procedures; implementing production productivity, quality, and patron service standards; determining and implementing system improvements. Coordinate and conduct staff training. Participate in Iowa Grow conversations with student staff.Keep staff apprised of event changes as well as new or updated operational procedures.Represent University Catering by attending appropriate University and community business and social events.Serve on University and community committees and organizations that heighten the visibility of University Catering.Assist in th

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